How We Protect Your Data When Using AI
Last updated: 13 March 2026
OrgMyHome uses AI to extract calendar events, tasks, and summaries from emails you forward to us. We strip personally identifiable information (PII) before any content reaches the AI.
This page shows you exactly what the AI sees, using a realistic example.
What gets redacted
| Data type | What we do | Example |
|---|---|---|
| Email addresses | Replaced with [email redacted] | sarah@example.com → [email redacted] |
| Family member names | Replaced with anonymous alias | Oliver → Member_42 |
| From / To / CC headers | Email addresses redacted | From: office@school.org → From: [email redacted] |
What is NOT sent to the AI
- Real names of any family member
- Email addresses (sender, recipient, CC, BCC)
- Phone numbers, dates of birth, or addresses of family members
- Your family name or account details
What IS sent to the AI (and why)
- Email subject and body (with PII redacted) — so the AI can find dates, events, and tasks
- Organisation names (e.g. “Oakwood Primary School”) — so the AI can match events to the right family members
- Year group / key stage filters (e.g. “Year 5”, “KS2”) — so the AI knows which events are relevant
- Anonymous member profiles (e.g. “Member_42 (child) — Oakwood Primary, Year 5”) — so the AI can tag events to the right people
Worked Example
Here's a realistic school newsletter and exactly how it looks after we redact PII.
The email you forward
Your family configuration
What the AI actually receives
Notice how every name and email address has been replaced, but the school name, year groups, and dates are preserved — the AI needs those to do its job.
What changed — at a glance
| Original | Sent to AI | Why |
|---|---|---|
sarah.thompson@example.com | [email redacted] | Email address not needed for event extraction |
david.thompson@example.com | [email redacted] | Email address not needed for event extraction |
office@oakwoodprimary.example.co.uk | [email redacted] | Organisation already matched before AI step |
Sarah Thompson | Member_10 | Parent name replaced with anonymous alias |
Oliver | Member_12 | Child name replaced with anonymous alias |
Sophie | Member_13 | Child name replaced with anonymous alias |
Oakwood Primary School | Oakwood Primary School | Kept — needed for event matching |
Year 5, KS2 | Year 5, KS2 | Kept — needed for relevance filtering |
Mrs Johnson | Mrs Johnson | Kept — not a family member |
What the AI extracts
The AI returns structured data that OrgMyHome turns into calendar events and tasks:
After the AI responds, OrgMyHome translates the aliases back to real names for display — e.g. Member_12 → Oliver in event descriptions. The AI never sees the real names.
Frequently Asked Questions
Which AI provider do you use?
We use Anthropic's Claude to process your emails. All processing happens via their API — your data is not used to train AI models. See Anthropic's privacy policy for details on how they handle API data.
Could the AI leak my data?
The AI processes each request independently and does not retain data between requests. Your email content is sent, parsed, and immediately discarded by the AI provider. It is never used for training.
What about children's data?
Children's names are replaced with anonymous aliases just like adult names. The AI only sees “Member_12 (Child)” — never a child's real name. See our Children's Privacy Notice for full details.
Can I see what was sent for a specific email?
If you'd like to verify the redaction for a specific email, please contact us and we can provide the scrubbed version that was sent to the AI.
What if a newsletter contains another family's details?
We only redact your family members' names. Other people's names that appear in the email (teachers, other parents mentioned in newsletters) are not redacted, as the AI may need them as context for tasks. However, these names are not stored or associated with any account.